Support & Safety
How can we help?
Contact support@testez.app for payment, account, privacy, or safety help.
Effective 4 September 2026
Payment and refund help
Tell us about duplicate charges, processing errors, or purchased credits that did not arrive. Include the date, amount, and relevant Stripe receipt or Checkout reference if available.
Account help
Contact us if you cannot access your account or believe someone else has used it. Use the password-reset flow for ordinary forgotten-password requests.
Privacy requests
Ask to access or correct your information, request deletion where applicable, or raise a privacy concern or complaint. We may need to verify that the account belongs to you.
Report an unsafe test or user
Report a test, link, user, or unsafe instruction. Include the test or request name, the public handle if relevant, and a brief description. Avoid unnecessary sensitive information.
Keep sensitive information out of email
Do not send passwords, full payment-card numbers, identity documents, or sensitive access credentials.