Clear rules for Testez credits.

USD pricing

Testez currently offers these one-time credit packs:

• 5 credits for US$5.
• 10 credits for US$10.
• 25 credits for US$25.

Stripe handles Checkout. There is no subscription, recurring charge, or volume discount. Purchased credits cost US$1 each.

Credit rules

Purchased and earned credits do not expire. Credits are usable only within Testez, are non-transferable and non-withdrawable, cannot be sold or exchanged between users, and have no cash value to users.

Publishing and unclaimed slots

One tester slot consumes one credit when the requested testing capacity is first published. Claimed and completed slots remain spent.

A waiting or unfilled slot is not automatically refunded. Testez may prioritize aging or unfilled requests, but tester participation, claim timing, completion, and usefulness are not guaranteed.

A creator may close a request. Closing returns every remaining unclaimed slot as Testez credit—not cash. Claimed and completed slots remain committed, existing claimed testers may finish, and historical feedback and results are retained.

Checkout and payment problems

Cancelling Stripe Checkout does not complete a purchase. Report duplicate charges, payment-processing errors, or credits missing because of a Testez fault to support@testez.app. Include enough transaction context to investigate, but never send a full card number.

Testez prevents duplicate credit fulfillment for the same verified Stripe Checkout Session. Genuine payment or service errors will be corrected, including an appropriate cash refund where warranted. Change-of-mind purchases, unused slots returned as Testez credits, and disappointment with subjective feedback quality are not automatically refundable in cash.

Nothing in this policy limits mandatory consumer rights.